Return & Refund
At Keralam Herbs & Spices, we take pride in providing high-quality natural herbs and spices. Your satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our return and refund policy below:
Return Eligibility
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Unopened Items: Unopened and unused items may be returned within 10 days of purchase for a full refund.
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Damaged or Defective Products: If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receipt for a replacement or refund.
Refunds
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Once we receive and inspect your return, we will process your refund within 5–7 business days.
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Refunds will be issued to your original payment method.
Return Process
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Contact Us: Reach out to our customer service team at 📧 info@keralamherbsandspices.com with your order number and a brief description of the issue.
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Return Authorization: We will provide you with a return authorization and detailed instructions for returning the item.
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Shipping the Item: Please securely pack the item and send it back to the address provided in your return authorization.
Additional Information
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Shipping Costs: Original shipping charges are non-refundable.
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Final Sale Items: Certain items, including opened or partially used products, are final sale and not eligible for return.
📍 Return Address
📧 Email: Info@keralamherbsandspices.com
📞 Phone: +91 9847055557