Return & Refund
At Keralam Herbs & Spices, we take pride in providing high-quality natural herbs and spices. Your satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our return and refund policy below:
Return Eligibility
Unopened Items: Unopened and unused items may be returned within 10 days of purchase for a full refund.
Damaged or Defective Products: If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receipt for a replacement or refund.
Refunds
Once we receive and inspect your return, we will process your refund within 5–7 business days.
Refunds will be issued to your original payment method.
Return Process
Contact Us: Reach out to our customer service team at 📧 info@keralamherbsandspices.com with your order number and a brief description of the issue.
Return Authorization: We will provide you with a return authorization and detailed instructions for returning the item.
Shipping the Item: Please securely pack the item and send it back to the address provided in your return authorization.
Additional Information
Shipping Costs: Original shipping charges are non-refundable.
Final Sale Items: Certain items, including opened or partially used products, are final sale and not eligible for return.
📍 Return Address
📧 Email: Info@keralamherbsandspices.com
📞 Phone: +91 9847055557